Services

Intermountain provides professional workers’ compensation claims handling and TPA services for Montana, Washington, Oregon, Idaho, and Utah.  We have a proven track record of superior claims and customer service that has been verified through the audit process, and in the relationships we have developed with insured and self-insured employers, insurance companies, and workers’ compensation claims professionals over the years. Intermountain is committed to meeting the needs of our Workers’ Compensation clients by providing both technical and claims management expertise throughout the Northwest.

It is our practice to hire experienced and trained insurance professionals capable of making decisions and delivering our proven claims management practices in accordance to the client specific details. It is no easy task, and demands attention to detail and support from management. Our primary goal is to partner with our clients to pro-actively manage workers’ compensation claims while minimize employee-employer conflict and reducing or controlling costs.  To meet that objective, we provide the following list of services:

• Initial Claim Contact within 24 hours
• Investigation and prompt determination of compensability
• Field Investigation
• Recorded Statements
• AOE/COE Investigations
• Subrogation Investigation and Recovery
• On-Site Accident Investigation
• Diary system claim monitoring
• Settlement Evaluation and Negotiation
• Mediation and Litigation Management
• Managed Care and Bill Review
• In-House Nurse Case Management in Idaho, Oregon, and portions of Washington
• Fraudulent Claim Assistance
• Checking/Banking Account Management and Reconciliation
• 200 Plus Standard Loss Data Reports
• Ad hoc and Extensive Custom Reporting Capability
• Live Client Access to the an online claims system
• EDI Reporting
• Excess Carrier Reporting
• State Administrative Filings
• State Compliance Assistance
• In-person or Telephonic Claim reviews
• 24 hour availability
• Consulting and Training Services